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FREE SHIPPING ON U.S. ORDERS OVER $100

Customer Service

Shipping & Delivery
All online orders must be paid with a credit card. We accept American Express, Visa, MasterCard and Discover. Please note: Your billing address must match the billing address of the credit card used for purchase.

We ship anywhere in the United States and most place internationally.

Most orders will ship within 3 business days; however, at times certain items are in high demand and will unfortunately be on backorder. If you need your jewelry in a hurry please contact us and we will be able to let you know if an item can ship immediately. If there is a delay over 5 business days, you will be contacted immediately.

All orders are shipped Fed-Ex Ground unless otherwise specified. Free shipping is always Fed-Ex. International Shipping is via Fed-Ex Int'l or United States Postal Service (USPS).

Once you have placed your order you will receive a confirmation email with an invoice and tracking data.

If you have any questions regarding the payment or shipment of your order, contact us at websales@vanessamooney.com.

PLEASE NOTE: at this time, we are not able to ship to (or accept credit cards from) Iran, Sudan, Syria, Cuba, Ghana, Nigeria, Uganda, Indonesia, Malaysia or North Korea. As of June 2014, new regulations have prohibited us from shipping to Israel, Palestine and Russia.
 
Privacy & Security
The following policies apply solely to vanessamooney.com and to those who use this site; the policies do not extent to any other web site or business that may be linked to mentioned or affiliated with Vanessa Mooney or vanessamooney.com.

Payment information:
Customer are not required to create an account in order to access and shop online at vanessamooney.com, however you are required to provide specific personal information for processing payment and the shipment of purchased items. The information you provide pertains to your name and billing address associated with the card used in the purchase and the shipping information for the order. Any information retained by vanessamooney.com and Vanessa Mooney is only used to process payment, ship your order and contact you regarding your order if necessary.

Disclosure & security of your personal information:vanessamooney.com and Vanessa Mooney will not share any information you provide during the use of this site to any third parties, except when required by law, be it regulation, warrant, subpoena or court order.

This site uses SSL (Secure Sockets Layer) software to protect your personal data. The SSL provides endpoint authentication and communications privacy over the Internet using cryptography. The URL or address bar in your browser will indicate this by displaying the following letter "HTTPS" followed by the web address, this will give you assurance that your information is safe during performance of the transaction.

Fraud Protection:
vanessamooney.com and Vanessa Mooney reserves the right to refuse to process any order due to suspected fraud or illegal activity. If such is the case, we may reject your order or call you at the phone number you provided to confirm your order and or personal information. We also reserve the right to cancel any account or refuse to ship to certain addresses due to suspected fraud or illegal activity. This is done for the protection of you the customer as well as vanessamooney.com and Vanessa Mooney. If any order is canceled based on suspicion of fraud or illegal activity, any payment received and processed at that time will be returned to the credit account used in the purchase.

Policy Change:
vanessamooney.com and Vanessa Mooney reserves the right to amend these policies at any time; any changes will be posted online within the "Customer Service" section of this web site so that you are always informed of the policies, the collection and use of your personal information and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of our current policies.
 
Returns & Replacements
Vanessa Mooney will accept items purchased from vanessamooney.com for store credit only within 21 days of purchase. Items returned must be in a new condition with tags in place. This includes voucher sales, i.e. Daily Candy Deals, etc.

Sale items are non-returnable and non-refundable.
NOTE: If you purchase an item that at a later date goes on sale, we are not able to honor the lower price unless it was within 14 days. The difference will be provided via a gift card.

Items received as gifts from our on-line store by be returned for store credit on our website.

Exchanges are subject to shipping charges.

Items purchased through other retailers must be returned for repair to the store where the item was purchased. They will request a repair tracking number and have it shipped to us directly.

If the item was purchased within 1 year, there is no repair charge. If the item was purchased over a year ago, it is subject to a repair and shipping fee.

Due to the one of a kind nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection. For any questions regarding this please email shop@vanessamooney.com.

 
Ordering
Ordering on vanessamooney.com is simple. After you have added all the items you wish to purchase to your bag, your shopping bag will be displayed with all your items in it. When you are ready to complete your order you may proceed to checkout. Our ordering process is quick and is completely secure.

Email is the most efficient way to get your questions answered regarding orders. websales@vanessamooney.com

323.982.0600 - Office hours: 10am to 5:30pm PST, Monday - Friday
 
Viewing Orders
You can view your orders by clicking MY ACCOUNT and logging in.
 
Updating Account Information
Please keep your account information up-to-date, so you don't miss out on any specials and sales!